Contact
The New Orleans Metro Authority reference site covers civic governance structures across the Greater New Orleans metropolitan area, including Orleans Parish and the surrounding parish governments. This page explains the geographic scope of that coverage, what to include when sending a question or correction, how long a response typically takes, and what alternative channels exist for reaching specific public agencies directly.
Service area covered
The reference content on this site addresses government institutions, regulatory bodies, elected offices, and public agencies operating within the New Orleans metropolitan statistical area. That geography encompasses 7 parishes: Orleans, Jefferson, St. Bernard, St. Tammany, Plaquemines, St. Charles, and St. John the Baptist.
Coverage spans a wide range of civic topics — from the New Orleans City Council and Office of the Mayor to regional infrastructure authorities such as the New Orleans Sewerage and Water Board, the Regional Transit Authority, and the Flood Protection Authority. Adjacent parish governments including Jefferson Parish, St. Tammany Parish, and St. Bernard Parish are also covered as part of the broader metro governance framework.
What falls outside coverage: This site does not publish operational service directories for individual municipal departments, does not provide legal counsel, and does not facilitate transactions with government agencies on behalf of residents. For direct government assistance, the New Orleans 311 Services page describes the city's primary non-emergency service request system.
What to include in your message
Messages that provide specific context receive faster and more useful responses. The following breakdown covers what to include based on the nature of the inquiry.
For factual corrections:
1. The URL or page title containing the information in question
2. The specific claim believed to be incorrect
3. A named public source — such as a City of New Orleans ordinance, a Louisiana Revised Statute citation, or a published agency report — that supports the correction
4. The date of the source, where applicable
For content gaps or topic suggestions:
1. The subject area or agency not currently covered
2. The parish or jurisdiction where it operates
3. A brief description of why the topic has civic governance significance for the metro area
For media or research inquiries:
1. Affiliation (publication, institution, or independent)
2. The specific reference pages relevant to the inquiry
3. Intended use of the information
Messages submitted without a subject area or page reference take longer to route and may not receive a response within the standard window.
Response expectations
Response times differ based on message category. The comparison below outlines expected timelines across the 2 primary inquiry types.
| Inquiry Type | Typical Response Window |
|---|---|
| Factual correction with sourced documentation | 3–5 business days |
| Content suggestion or topic gap | 5–10 business days |
| Media or research inquiry | 3–7 business days |
| General question about site scope | 5–10 business days |
Corrections submitted with a specific named public source — for example, a provision of the New Orleans City Charter or a published ruling from the Ethics Review Board — are prioritized in the review queue because they can be verified against a documented record without additional research.
Messages that duplicate an inquiry already submitted do not accelerate review and may reset the position in queue. Submitting the same correction once, with complete sourcing, is the most effective approach.
Additional contact options
For matters that fall outside the scope of this reference site — including direct government services, public records access, and civic complaints — the following resources provide direct institutional channels.
City of New Orleans 311: The consolidated non-emergency service line handles service requests, complaints, and questions directed at City of New Orleans departments. The New Orleans 311 Services page on this site describes how the system is structured and what it covers.
Public Records Requests: Louisiana's Public Records Law (La. R.S. 44:1 et seq.) governs access to government documents across all parishes in the metro area. The New Orleans Public Records Requests page covers the procedural framework for submitting requests to City of New Orleans agencies, while individual parish governments maintain separate custodians for their records.
Open Meetings: The Louisiana Open Meetings Law (La. R.S. 42:11 et seq.) requires most public bodies in the metro to post agendas and allow public attendance at deliberative sessions. The New Orleans Open Meetings Law page explains which bodies are covered and how members of the public may participate.
Inspector General: Concerns about waste, fraud, or abuse within City of New Orleans government can be directed to the New Orleans Inspector General, an independent office with investigative authority established under the City Charter.
Independent Police Monitor: Complaints or inquiries specifically related to New Orleans Police Department conduct can be directed to the Independent Police Monitor, which operates separately from the police department's internal review process.
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